Frequently asked questions

Read the most frequently asked questions we get from our merchants

What is the benefit of joining Ablr?

Ablr offers your customers the flexibility to pay for your products and services over time while you receive sales proceeds within the next working day. We offer a range of payment plan options of up to 12 months or more and we have the ability to support big-ticket purchases with significant credit quantum, our options are customisable for your business needs. With Ablr, you can expand your customer base with greater affordability as well as drive sales for higher-value purchases.

Are there any fees that business have to pay to join Ablr?

We do not charge any subscription or setup cost for joining Ablr as a business. All fees chargeable are tied to successful transactions completed by your customers using Ablr.

How does Ablr work for my sales or checkout process?

We offer various options to fit your business needs. You can offer Ablr payment to your customers at the point of sale offline or online, starting with an option that requires zero integration or development efforts.

What do I need to get set up with Ablr?

Please click "Business Sign Up" and fill up a simple form, we will get in touch with you within two business days.


How does Ablr work for my customers?

Upon checkout, your customers will be directed to Ablr’s website where they follow simple instructions to enter their mobile, verify their information and select an option to finance their purchase, based on the payment plan(s) that you have decided to make available. Customers can then make payment for their first instalment to complete the purchase. We accept all major credit cards and debit cards for payment.

Do you charge any fees for customers using Ablr?

With Ablr, customers are never charged more than what they agree on upfront upon checkout. We do not charge late fees or interest on late payments. For specific purchases where any fee needs to be levied, this will be indicated clearly during the checkout process.

How long does it take for my customer to complete a transaction?

In most instances, customers can expect to complete the checkout process within five minutes including verification and entering details for card payment. Approvals for payment plans are almost instantaneous for most customers.

Would you reject any customer, or why might a transaction fail?

Ablr believes in sustainable credit building with our customer. In instances where we are unable to grant the full amount requested on instalment plans, we would suggest an adjusted amount with a down payment to make the transaction possible. In exceptional cases where we are unable to approve a payment plan request, this is often due to data suggesting that the customers would have difficulties financing any additional instalment plans at all.


What are the rates for using Ablr?

Ablr offers market competitive rates that vary based on the payment plan options you need and other commercial considerations such as business risk profile and transaction volume. Our merchant team would provide you with the best rates we are able to offer your business upon completion of a merchant KYC process.

How do refunds work?

Upon your request to issue a refund to your customer, Ablr will proceed to initiate the refund to your customer via their original payment method within two business days. The refunded amount is typically credited to your customer within one to three business days thereafter, though it may take up to ten business days depending on the issuing bank or financial institution for their original payment method. We do not refund fees incurred for a transaction.

What kind of support can I expect as a business?

Once you are onboarded to Ablr, you can contact our Business Team, which is available on business days from 9 am to 6 pm (GMT+8 hours). We'll get back to you within one to two business days. Our team is happy to support your needs in driving customer success using Ablr, from reviewing your marketing materials, changing your payment plans, adding new types of transactions to customer support issues etc. We are committed to helping you grow your business.

What is your minimum order amount?

Our minimum order amount is MYR 100 for Malaysia. Reach out to our team at if you are looking to perform transactions in other countries.

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Bye, fees.